Did you get our last text?
A current mobile phone number ensures you can receive timely text messages about events in your community, resources, services, and critical updates.
To update your mobile phone number:
- Log in to the Resident Portal to access your resident profile
- Click the Profile icon on the top menu
- And then click the Edit Profile button
- Save your changes
To opt out to RRHA text messages: Reply “STOP” to any RRHA-sent text.
Resident Portal
The online RentCafe portal allows you to:
- Complete annual and interim recertifications
- Update contact information
- View rent statements
- Pay rent
- Communicate with RRHA staff
- And more!
Maintenance Requests
To request maintenance or repairs for a public housing property, call:
Monday-Friday, 8:30 am–5 pm:
(804) 780-8700
After-hours, weekends, & holidays:
(804) 780-4100
Public Safety
As part of the Hope, Jobs, & Security initiative, RRHA has partnered with Sentry Force Security to restore safety to our family and senior communities. Learn more
Got a tip? Report safety concerns by phone or by email.
For police, fire, or medical emergencies, call 911.
Resident Programs
Resident Services
RRHA Resident Services Coordinators offers access to services that focus on education, health, and workforce development for our residents.
Resident Councils
Keep your community’s Resident Council active and responsive to resident needs by getting involved!
Resident Advisory Board
RAB members speak on behalf of their communities, advising RRHA on policies and planning that will impact residents.
Scholarship Opportunities for Public Housing Students
RRHA’s Resident Services Division works alongside graduating seniors by presenting different scholarship opportunities and the assistance needed to apply.
Family Self-Sufficiency Program
FSS helps eligible applicants to develop assets and achieve economic independence. Upon successful completion of the program, participants receive an interest-bearing escrow (savings) account.
Available to both public housing residents and HCVP participants.
Youth Leadership and Employment Academy (YLEA)
The YLEA summer program provides workforce training and employment opportunities for youth and young adults aged 8-17 who live in public housing communities.
Available positions range from administrative to maintenance and provide valuable training and work experience, along with an hourly wage, during the summer months while students are out of school.
The application period for YLEA 2026 has not opened yet.
Resident Advocate
The Resident Advocate (Ombudsman) serves as a neutral and impartial intermediary to help resolve concerns or disputes involving RRHA’s Public Housing and Housing Choice Voucher Programs.
Resident Responsibilities
These responsibilities protect the standards, environment, quality, and enjoyment of life in our communities. RRHA will enforce these and all obligations and regulations listed in your lease agreement.
Current Contact Information
Keep your contact details up to date in the Resident Portal so RRHA may contact you with important information.
Timely Rent Payments
Rent is due on or before the 1st of each month. Learn about the lease enforcement process
Smoke-free Properties
All RRHA properties are smoke-free.
Good Neighbors
No loud noises which disturb the comfort of others are permitted. Quiet hours are 11 PM to 7 AM.
Barbeque Grills
Grilling is not allowed within 10 feet of property buildings. Secure your grill when it’s not in use.
Pets
You must register your pets with RRHA every year at the time of your household’s annual reexamination. Pets over 25 pounds are not permitted.
You are responsible for your pets at all times.
Parking
No vehicles shall be driven, parked, or left in areas other than parking lots, streets, road, and driveways.
Your vehicles must have current decals and plates. Vehicles in violation will be towed at the owner’s expense.
Visitors
Residents may have guests. However, you must notify your property manager if a guest will stay longer than 7 days in a month or 30 days in a year.
Notify management if you are planning an extend time away from your unit.